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A Layby is an arrangement to secure your desired procedure and make affordable instalments before you commence treatment. As you know, many practitioners will not allow you to book your treatment before full payment is received. With Layby Surgery, you can book in your procedure, access your doctor and start planning for the new you. By the time your scheduled procedure date arrives, you will have paid it all off already so you can commence treatment debt free and stress free!

No. Unlike the Buy Now Pay Later (BNPL) models, Layby Surgery will not affect your credit rating/score.

Unlike traditional BNPL, with Layby Surgery you pay off your surgery or procedure in full before you receive it. Our instalment periods are longer and more flexible, with your choice of weekly, fortnightly or monthly payments up to a period of 12 months.

If you ever need us, you can contact us via email at hello@laybysurgery.com or call us, 1300 2 LAYBY (1300 252 929).

Surgery Procedure

You will receive a confirmation email once the payment is released upon completion of your procedure. The practice will also be able to provide you with a confirmation.

You will only receive your procedure once the full payment has been made. When using Layby Surgery, you need to pay your procedure off completely before the arranged procedure date.

You sure can! You can make additional one-off payments by calling or emailing our customer service team. Simply let us know the order number, the amount you wish to pay and the date you would like the payment to be processed.


Yes, you can place as many procedures on layby as you like.

Once you have started your layby you will receive an email confirmation. You will be able to log on to your account online where you can track your layby, payment history and timeline. If you need any help you can contact us via phone or email.

It’s easy to choose a payment plan that suits you. As you proceed to check out, you have the option between weekly, fortnightly or monthly payments. You then select the number of payments, i.e. from 4 to 52 weeks, with a maximum layby period of 12 months.

Yes. This can be done by emailing or calling our customer service team. You can also make changes yourself by logging into your customer account and viewing your order. You will find the “Adjust Payment Plan” button where you can make small alterations to the payment plan, if need be. Please be aware that we need three business days for changes to be made.

We understand that on occasion layby payments may be missed. If a payment is missed, you will be charged a $3.00 failed payment fee, which will automatically be added to your layby cart total. The remaining payments will be altered to account for the missed payment plus the fee amount, this will be calculated to follow on the same final payment date. If you miss two payments in a row, your order may be placed on suspension until we confirm that everything is fine with the scheduled payments and the selected payment method.

LayBy Procedure

Once you have started your initial layby with us, should you wish to pay it off sooner we can assist you by contacting our customer service team.

We understand that things in life change. Under certain circumstance you may be able to alter the items on your procedure. Please read our full terms and conditions for more information or contact us today.

If there is a procedure or a doctor you are wanting to layby that is currently not displayed on our website, please send the details through to our customer service team. We will see if we can add this procedure or source a skilled surgeon for you.

If a booking is cancelled before a treatment, the customer will be entitled to a refund of the purchase price less the service fee. If the booking is cancelled within the first 30 days, the customer will be entitled to a full refund. Please read our full terms and conditions for more information.

Security and safe guards

If you are unable to resolve an issue directly on the website, please contact via phone or email. We are here to help you.